Terms of use

1. Purpose

These General Conditions of Use (hereinafter “CGU”) define the terms of access and use of the Kooplia platform, accessible at the address kooplia.com.

Kooplia is a practice management tool intended for therapists, psychologists and support professionals.

2. Acceptance of the T&Cs

Registration on Kooplia implies full acceptance of these T&Cs. If you do not agree to these Terms, you must not use the Service.

3. Description of the Service

Kooplia offers the following features:

• Management of patient records (individuals and couples)
• Taking session notes (manual, editor, audio/AI transcription)
• Interactive genogram
• Monitoring of therapeutic objectives
• Billing and payment management
• Online diary and appointment booking
• AI-assisted session preparation

4. Registration Conditions

To use Kooplia, you must be a legally practicing healthcare or support professional. When registering, you agree to provide accurate information and keep it up to date.

5. Responsibilities of the Therapist

As a Kooplia user, you are:

• Data controller data of your patients within the meaning of the GDPR.
• Required to collect the explicit consent of your patients before entering their health data into the application.
• Responsible for respecting your ethical obligations and professional secrecy.
• Held to secure access to your account (robust password, logout).

6. Responsibilities of Kooplia

Kooplia acts as subcontractor within the meaning of the GDPR and undertakes to:

• Host data in the European Union (Firebase, region europe-west1)
• Implement appropriate technical and organizational security measures
• Do not access patient data unless explicitly instructed by the therapist
• Notify any security incident as soon as possible (72 hours maximum)
• Ensure the availability of the service within the limits of reasonable possibilities

7. Subscription and Pricing

Kooplia offers several subscription plans. Current rates are displayed on the pricing page. Kooplia reserves the right to modify prices with 30 days' notice.

• Payment is made monthly or annually.
• The subscription is tacitly renewed unless terminated by the therapist.
• Termination takes effect at the end of the current billing period.

8. Intellectual Property

• Kooplia owns all the elements constituting the platform (code, design, brand, editorial content).
• The therapist remains owner of all the data he enters into the application.
• Kooplia does not claim any rights to therapist content.

9. Termination and Deletion of Data

• The therapist can cancel their subscription at any time from the settings.
• Upon termination, access continues until the end of the paid period.
• After closing the account, the data is retained for 30 days then permanently deleted, unless there is a legal retention obligation.
• The therapist can request the export of his data before deletion.

10. Limitation of Liability

Kooplia is provided “as is”. Kooplia cannot be held responsible for:

• Clinical decisions made based on application data
• Temporary service interruptions for maintenance
• Damage resulting from unauthorized access to the therapist's account due to the therapist's negligence

11. Applicable Law and Jurisdiction

These T&Cs are subject to French law. Any dispute relating to their interpretation or execution will be submitted to the competent courts of Paris, France.

12. Contact

For any questions relating to these T&Cs, you can contact us at: contact@theralink.io